Shipping policy

Shipping Policy Last updated: August 2026

Thank you for shopping with Vellmara Wellness. We work hard to ship your order quickly and keep you informed every step of the way. Some items ship directly from our manufacturing partners and may require additional processing time. Tracking information will be provided once the order ships.

Processing Times

  • Orders are processed within 1–2 business days (Mon–Fri, excluding holidays).
  • Orders placed after 12:00 PM MT are processed the next business day.
  • You will receive a shipping confirmation email with tracking when your order ships.

Domestic Shipping (USA Only) Vellmara Wellness currently ships to US addresses only.

  • Standard: 3–7 business days after dispatch.
  • Expedited: 2–3 business days after dispatch.
  • Carriers: USPS, UPS, FedEx (selected automatically).
  • Free standard shipping on US orders over $75.

Order Tracking Tracking may take 24–48 hours to update after carrier pickup. A tracking number showing "label created" or delayed movement does not indicate an unshipped or lost order.

Address Changes & Delivery Issues

  • Entered the wrong address? Contact us within 1 hour of placing your order. After fulfillment begins, changes may not be possible.
  • Undeliverable or refused packages may be returned. We can reship (additional postage may apply) or refund item(s) minus original shipping.
  • High-value orders ($250+) may require signature on delivery.

Split Shipments We may ship your order in multiple packages at no extra cost.

Pre-Orders & Backorders

  • Pre-order items ship on or before the estimated date listed on the product page.
  • Mixed carts may ship in-stock items first.

Lost, Delayed, or Damaged Packages

  • If tracking shows delivered but you cannot locate the package, check with neighbors or building management and wait 24 hours before contacting us.
  • Report a lost package within 7 business days of the estimated delivery date.
  • For damaged items, contact us within 7 days of delivery with photos of the item and packaging.

Shipping & Carrier Delays Once an order has been handed off to the carrier, delivery timelines are controlled by the shipping provider. Vellmara Wellness is not responsible for carrier delays, missed scans, or transit disruptions, but we will always assist customers in tracking and resolution. Refunds are not issued for carrier delays unless an order is officially confirmed as lost by the carrier.

Shipping Fees Shipping fees are non-refundable once an order has shipped, except where the return is due to our error. For returns, see our Return & Refund Policy.

Product Restrictions

  • Some items may have shipping restrictions based on product type or destination.
  • We may not ship to P.O. Boxes for certain bulky or restricted items.

Holidays & Peak Periods Processing and carrier transit times may be longer during holidays and peak seasons.

Questions Email: support@vellmarawellness.com Address: Kearns, Utah