Frequently Asked Questions

Orders & Processing

Q: How long does it take to process my order?
A: Most orders are processed within 1–2 business days. Orders placed on weekends or holidays are processed on the next business day.

Q: Can I change or cancel my order after it’s placed?
A: If you need to change or cancel your order, contact us as soon as possible with your order number. If your order hasn’t entered processing or shipped yet, we’ll do our best to update or cancel it. Once an order has shipped, we’re unable to make changes.

Q: I didn’t get an order confirmation email. What should I do?
A: First, check your spam/junk folder and make sure you entered the correct email at checkout. If you still don’t see it, reach out to us with your name and any details you have about the order and we’ll resend your confirmation.

Shipping

Q: How long does shipping take?
A: Shipping time depends on your location and the products in your order. Most U.S. orders arrive within 3–7 business days after processing. Some items (like print-on-demand apparel, certain supplements, or larger equipment) may take a bit longer depending on the manufacturer and carrier.

Q: How much is shipping?
A: Shipping is calculated at checkout based on your address, order weight, and carrier rates. From time to time we offer free or discounted shipping promotions, which will be clearly displayed on the site or at checkout.

Q: Do you ship outside the U.S.?
A: At this time, our primary focus is U.S. customers. If you’re outside the U.S. and interested in a product, contact us and we’ll let you know what’s possible.

Q: How do I track my order?
A: Once your order ships, you’ll receive a shipping confirmation email with a tracking link. It may take 24–48 hours for tracking information to update after the label is created.

Q: My tracking says “delivered” but I didn’t receive my package.
A: Please:

1. Double-check your shipping address on your order confirmation

2. Look around your porch, mailbox, side doors, and with neighbors

3. Check if someone else in your household received it

If you still can’t find it, contact us with your order number and we’ll help you investigate with the carrier.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns on most unworn, unused items within 30 days of delivery. Items must be in original condition, with tags attached and original packaging where applicable.

Q: Are there items that can’t be returned?
A: Yes. Due to hygiene and safety reasons (and some supplier policies), certain items are non-returnable, such as:

• Opened supplements or consumable products

• Intimates/underwear

• Final sale or clearance items

• Personalized or custom items

Any exceptions will be noted on the product page.

Q: How do I start a return or exchange?
A: Email us at Brian@vellmarawellness.com with:

• Your name

• Order number

• The item(s) you’d like to return or exchange

• A brief reason (wrong size, changed mind, damaged, etc.)

We’ll reply with return instructions and, where applicable, exchange or store credit options.

Q: Do I have to pay for return shipping?
A: In most cases, customers are responsible for return shipping costs. If your order arrives damaged, defective, or incorrect, contact us and we’ll work with you to make it right.

Products, Sizing & Fit

Q: How do I choose the right size?
A: Check our Size Guide (linked in the footer and on product pages where available) for detailed measurements and fit notes. If you’re between sizes, we generally recommend sizing up for a more relaxed fit, and sizing down for a more compressive/athletic fit.

Q: Are your supplements safe and high quality?
A: We only partner with reputable manufacturers and brands that prioritize quality, consistency, and transparent labeling. Always follow the usage instructions on the label and consult your healthcare provider if you have medical conditions, are pregnant/nursing, or take medication.

Q: Do your products come with a warranty?
A: Some equipment and electronics may include a manufacturer warranty. Details will be listed on the product page where applicable. If you have a question about a specific product, please contact us with the product name and your order number.

Q: What if an item is out of stock?
A: Some items restock regularly, while others may be limited runs. If a product you love is out of stock, you can often sign up for restock notifications on the product page or contact us to ask about upcoming availability.

Payments & Security

Q: What payment methods do you accept?
A: We accept major credit and debit cards, and may also offer digital wallets or accelerated checkout options (such as Shop Pay, PayPal, etc.) depending on availability at checkout.

Q: Is my payment information secure?
A: Yes. Payments are processed through secure, PCI-compliant processors. We never see or store your full card details on our servers.

Q: Can I use buy now, pay later options?
A: If available, you’ll see options like Shop Pay Installments or other BNPL services at checkout. Eligibility and terms are set by the payment provider.

About Vellmara

Q: Who owns Vellmara?
A: Vellmara is a small, family-owned fitness and wellness brand based in Utah. It was created by someone whose life was transformed by fitness and who now wants to help others build their own wellness journey.

Q: What does Vellmara stand for?
A: We believe in real-life fitness and wellness—gear and products that support everyday athletes, busy parents, and anyone working to become a stronger, healthier version of themselves. Quality, accessibility, and long-term results matter more to us than hype.

Q: How do I contact you?
A: You can reach us anytime at Brian@vellmarawellness.com or through the Contact Us page. We aim to respond within 1–2 business days.

Still have questions?

If your question isn’t answered here, reach out via our Contact Us page or email us at Brian@vellmarawellness.com and we’ll be happy to help.