Shipping & Processing

Shipping & Processing

Order processing time

• All orders are processed within 1–2 business days. 

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping times
Shipping time depends on your location and the products in your order.

• Most U.S. orders arrive within 3–7 business days after processing. Items shipping from outside the U.S. can expect longer shipping times. For specific product inquiries email Brian@vellmarawellness.com

• Some items (such as print-on-demand apparel, supplements, or larger equipment) may have slightly longer shipping times depending on the manufacturer and your location.

You’ll see an estimated delivery window at checkout when possible.

Shipping rates

• Shipping costs are calculated at checkout based on your address, order weight, and carrier rates.

• From time to time we may offer free or discounted shipping promotions, which will be clearly displayed on the site.

Order tracking

• Once your order ships, you’ll receive a shipping confirmation email with a tracking link.

• Tracking may take 24–48 hours to update after the label is created.

Lost or damaged packages

• If your tracking shows delivered but you haven’t received your order, please:

  • Double-check with neighbors or household members

  • Verify the shipping address on your order confirmation

• If the package is still missing or arrives damaged, contact us at [your support email] with your order number and photos (if applicable) so we can help.

Returns & Exchanges

We want you to feel confident shopping with Vellmara.

Return window

• We accept returns on most unworn, unused items within 30 days of delivery.

• Items must be in their original condition, with tags attached and original packaging where applicable.

Non-returnable items (for hygiene/safety reasons and supplier policies) may include:

• Opened supplements or consumables

• Intimates/underwear

• Final sale or clearance items

• Personalized or custom items

Any exceptions will be noted on the product page.

Exchanges

• If you need a different size or color (especially for apparel), reach out to us and we’ll do our best to help with an exchange or store credit, depending on stock and supplier policies.

Return shipping

• Unless the return is due to a damaged, defective, or incorrect item, return shipping costs are typically the responsibility of the customer.

• For damaged/incorrect items, we’ll work with you to make it right.

How to start a return
To start a return or ask about an exchange:

1. Email us at [your support email]

2. Include:

   • Your name

   • Order number

   • The item(s) you’d like to return or exchange

   • A brief reason (wrong size, changed mind, damaged, etc.)

We’ll reply with the next steps and return instructions.

Questions?

If you’re unsure whether an item is returnable, or you have a question about shipping to your area, reach out anytime at [your support email] and we’ll be happy to help